What are your hours of operation?

Our office is open for pick-ups and walk-ins Monday to Friday from 8:30 AM to 5:30 PM.

Our Client Experience Team is available via live chat, email, and phone:

Monday – Friday 8:30 AM to 7:00 PM EST

Saturday – Sunday 9:00 AM to 5:00 PM EST

Please note that we are closed on all long weekends and Canadian holidays.

Where is MSG&Co located?

Marauder Sports Gear & Co is located at Mississauga, minutes from the 407 & 427. Although we are in the Greater Toronto Area, we ship our custom apparel from coast to coast across Canada!

Our address is: 2815 Thamesgate Drive Mississauga Ontario L4T 1G5.

What is the fastest way to get in touch with you?

Our Customer Care Team aims to provide you with the fastest service possible.

You can reach out to us via Live Chat (the chat icon is in the bottom right corner of your screen), phone, or email. Emails are responded to within 45 minutes during our regular office hours.

Where can I find testimonials about your company?

Marauder Sports Gear has been decorating custom apparel for clients across the country since 2015. Check out our recent client testimonials and see why thousands of businesses, schools and charities across Canada trust our custom company!

Do you offer discounts for charities or not-for-profit organizations?

Marauder Sports Gear is a proud supporter of many charities and community organizations across Canada.

If you are a registered Canadian non-profit organization, please fill out this form to request your discount code.

What brands do you offer?

Marauder Sports Gear & Co. offers dozens of brands to suit every budget and style.

Some of our brands include Jerzees, American Apparel, Fruit of the Loom, Gildan, Under Armour, New Era, Stromtech, and many more.

Check out our brands page to see a full list of the brands we offer.

Do you offer youth sizes?

Of course! We offer a wide variety of youth custom apparel items from custom t-shirts to sweatshirts, and short to youth caps. Many of our youth styles also have matching adult items. See a list of youth apparel here.

Do you customize team uniforms?

Absolutely! Select from any of our team apparel items on our website which can be customized with names, positions, and numbers.

How do I care for my custom apparel items?

To preserve the colours and quality of your custom apparel, we recommend washing inside out in cold water and hanging to dry.

For more tips on keeping your custom apparel looking like it just came out of the yellow box, click here.

How do I know a product will fit me?

Most of our products have size charts available at the bottom of the product page. If you do not see a sizing chart for the product you are interested in, please send an email to customercare@maraudersports.co to request one. Please note that size charts can vary by 1”.

Here is our quick guide to understanding clothing measurements.

Where can I upload my artwork?

Once you add your products to your Cart, click the ‘Add Artwork’ button located under the Decoration Settings to upload your artwork files.

What file formats do you accept for uploading my artwork?

We can have nearly all artwork recreated or digitized where necessary. While vector files are always preferred, we accept all the following artwork formats: .ai, .psd, .pdf, .cdr, .eps, .tiff, .jpg, .jpeg, .bmp, .png, .doc, .docx, .ppt, and .pptx.

The resolution should be a minimum of 300 DPI at print size.

What is the maximum size you can screen print my design?

The maximum screen print size for a design varies depending on the garment and decoration location. For example, a unisex adult shirt maximum print size is 14” wide x 15” height.

For more information on print sizes and decoration locations, please refer to our Artwork Placement Guide.

How big can my logo size be for custom embroidery?

You can let us know the size of the custom embroidered logo design you would like. Please do keep in mind that we do have some limitations in sizing. With custom embroidery, the price is based on the size of the logo (the number of stitches in the logo), but we can always determine this once we see the actual design.

We base our quotes on a 15,000-stitch count which cover most custom embroidered logos on the left chest or sleeve of our custom jackets or golf shirts. For a full front or full back logo location, we base our quotes on a 30,000-stitch count. Additional charges may apply if your logo exceeds the stitch count limit.

What if I want to use a previous artwork design?

We can do that! You can use previous artwork at no charge. If you have ordered with us in the past, you don’t have to upload your artwork again, we keep the files for you! Simply reference your previous work order number in your Order Notes.

Can I get help with my design?

Our in-house Art Department is trained and highly knowledged in graphic design. If you need help creating a logo from scratch, we can certainly help you. Please contact our Client Experience Team for more details at customercare@maraudersports.co.

You can also send us your artwork files to make minor size and colour adjustments. If you require full logo creation, additional charges will apply.

I have specific colours in my design. Do you pantone match colours?

While we do not pantone match colours, MSG&Co. carries an extensive inventory of stock colours that we use to match as closely to your design as possible. For a full list of stock inks and print media, click here.

How do you determine pricing?

Pricing is based on the type of garment you are looking to order, the quantity of garments, and the decoration method you have selected.

The price of printing is based on the number of print locations. Prices may vary with the number of colours in your design.

The price of embroidery is based on the number of embroidery locations and the size of each logo. Embroidery pricing is not based on the number of colours, but rather the number of stitches in each logo or design. Online quotes are based on a standard count of 15,000 stitches. Adjustments to quotes will be made for larger stitch counts.

The price of tackle twill is based on the design and number of colours.

Do you charge set up fees?

We are proud to offer our custom apparel with absolutely no set-up fees. Our all-inclusive pricing means the price you see is the price you pay!

When will I be charged?

Your credit card will not be charged until you have approved your digital proof and order details.

Once we receive your approval, we will email you our secure online payment link. When this authorization is completed, a hold for the funds will be placed on the card.

The full amount will be charged when the order is completed and ready for pickup or shipping.

What payment methods do you accept?

Entripy accepts payment by Visa, Mastercard, and American Express credit cards. Please note that debit cards cannot be processed at checkout.

I don’t feel comfortable ordering online. Can I order over the phone?

We hope to make your experience ordering online as seamless as possible. However, if you would prefer to place your order over the phone, we can certainly assist you!

Our Client Experience Team is available to help 7 days a week. Simply give us a call and we can walk you through our process, answer your questions, and help you find the best apparel and promotional products to meet your needs. We can email you a formal quote once we finalize your garment styles, colours, and sizing.

Next, your digital proofs will be created and made available in our Proofing Studio. This is where you can review all your proofs, request revisions, and send in your final approval.

Once we receive your approval, we will email you our secure online payment link. You can also call with your credit information to provide directly to our Accounting Team.

After this is done, your order will be ready to go into production and you will receive an email confirmation.

Do you offer special pricing for resellers or wholesale accounts?

Yes. For more information about wholesale pricing, please complete our Wholesale Account Request Form and one of our Client Relations Specialists will be in touch with you!

Can I get help with my design?

Absolutely! If you find a lower price than what we have quoted, we’ll match it!

To get started, simply send us a email at clientcare@entripy.com with our competitor’s quote in Canadian dollars.

What is Screen Printing?

We’re so glad you asked!

Screen printing is a method of decorating custom apparel using inks, which are passed through a mesh screen to achieve your design. In screen printing, your logo or design is exposed onto the screen, washed out, set-up on our press, and using a squeegee-type blade the ink is passed through the screen onto the shirt.

Entripy screen prints over 4 million custom t-shirts each year, so we really know what we’re doing!

Want more? Watch our behind the scenes video and see how Entripy screen prints custom t-shirts.

What kind of ink do you use?

Entripy uses Plastisol inks that are free from harmful Phthalates and lead which are verified and laboratory tested to the highest standards in the world.

In our decorating process, we use natural and biodegradable products and chemicals.

Will the ink rub off my custom t-shirts?

No, proper screen printing will not rub off, crack or peel. Screen printed designs are dry cured through a conveyor dryer once the temperature of the ink reaches 320 degrees Fahrenheit.

Do you offer metallic, glow in the dark or neon ink?

Yes, we do, however we do charge a premium for these inks. Please contact our Client Experience Team at clientcare@entripy.com if you’re interested in these inks.

What is custom embroidery?

Embroidery is a popular decoration method where your logo or design is sewn onto a garment using a needle and polyester thread. Entripy’s embroidery process is fully automated using top of the line Tajima machines and Isacord polyester threads.

You can embroider your logo on custom hats, hoodies, golf shirts, jackets and bags. The cost of embroidery is based on the number of stitches in your logo.

Interested in learning more about Entripy’s custom embroidery process? Watch this behind the scenes video.

Can you embroider t-shirts?

Yes, we can. However, we recommend against custom embroidery on t-shirts. The heavy weight of the thread used in embroidery can create puckering on a t-shirt, as well as an uneven logo.

For custom t-shirts, we recommend screen printing or digital heat transfer.

Why does the print on my 100% polyester garment look different from my 100% cotton garment?

Not all materials can be decorated using the exact same method. This is why we cater the best decoration type possible for the material of each unique garment.

While you may experience slight variances in texture and colour saturation, the end product will be the best result possible for each garment you have selected

What is Digital Heat Transfer?

Digital heat transfer is a method of decorating custom apparel where your design or logo is printed out onto quality digital paper and applied onto the garment using a heat press. This decoration method is typically used on small custom apparel orders of 1 to 6 pieces.

Want to learn more about Entripy’s digital heat transfer process? Watch this behind the scenes video.

What is Tackle Twill?

Our college and university student clients love tackle twill! This method of decorating gives a prestigious value to your custom apparel. To customize a garment using tackle twill, the twill material is cut using a plotter machine and is then sewn onto the garment using an embroidery machine.

Want to learn more about decorating with tackle twill? Watch this behind the scenes video.

How do I get a quote?

You can get an instant quote online!

Simply select the colour and quantity of products you’d like to order.

Next, choose your decoration type, location, and number of colours in your design (if Print is your decoration type). Our online quote tool will give you your subtotal and price per garment instantly!

Change your quantities or decoration method and watch your quote automatically adjust. Our all-inclusive pricing ensures that there are no additional charges or set up feed. The price you see if the price you get!

You can also contact our Client Experience Team with your request. The more detailed you can be with your request, the faster we will be able to provide you with an accurate quote.

Do I have to order a minimum quantity?

Minimum quantities vary depending on the garment you are looking to order. You can find out the minimum quantity on the product page. We also offer a variety of products with no minimum quantity!

Shop our No Minimum collection to order as little as 1.

I’m not sure which garment I want. Can I get samples?

Due to the time and cost involved with producing one piece, we do not provide printed samples. However, we do create a digital proof for your approval before sending any order to production. This proof will give you an idea of what your final order will look like. Rest assured that all orders, large and small, are inspected by a Quality Control Specialist to ensure they match the approved digital proof as soon as possible.

You can also use our online Design Studio to create your own designs and test different products with your logo. Start designing now!

Do you provide printed samples?

Due to the time and cost involved with producing one piece, we do not provide printed samples.

However, we do create digital proofs to give you an idea of what your final order will look like. Rest assured that orders, large and small, are run by a Quality Control Specialist to ensure they match the digital proof as closely as possible.

Can I see an artwork proof before I confirm my order?

Absolutely! Creating a digital proof is part of the ordering process for all orders.

The digital proof will give you a visual idea of the design, size and placement of your artwork.

Please note the digital proof is created on a general template. When customized, the design may appear larger/smaller on some shirts depending on the size of the garment being printed (eg. Small vs XL shirts).

Due to variances in monitor calibration, colours on the proof may appear different on your screen.

How long does it take to get a proof of my artwork?

You will receive a digital proof within 3 to 4 business hours of submitting your order. Any revisions to your original proof will be delivered within 1 to 2 business hours.

Can I add a shirt of another style to my order?

Yes. If you’re looking to order 12 shirts in total, with 11 pieces being one style (eg. 5000) and 1 piece being another style (eg. 5000L), you are absolutely able to do this so long as the styles are crossover styles. The artwork must be the exact same size and colour on all of the shirts.

To place your order, you would order 12 pieces of 5000 then make a note in the Special Instructions section of your order that one of these shirts is to be a 5000L. Your order details will be confirmed by our Client Experience Team before your order is processed.

Can you decorate on items that I provide to you?

In order to ensure the best possible quality, Entripy does not decorate on client provided stock.

For inquiries of 500+ pieces of your own stock, please contact our Client Experience Team for more information.

Can I make changes to my order once it has been approved?

Unfortunately, once an order is approved, we cannot make any changes. Upon approval, our team gets started right away on ordering stock and preparing your artwork for printing to ensure speedy delivery of your custom apparel order.

I ordered some t-shirts and I want to get a few extras printed afterwards. Can I do this?

We always recommend ordering a few extra shirts in your initial order.

Once your order is approved, we cannot make any changes like adding additional items. Ordering a few extra shirts would be treated as a brand-new order and pricing will be based on a new quote for a smaller quantity. The order quantity may also affect the decoration type that we use to complete your order.

Screen printing is typically used for larger orders, whereas a smaller order for extra shirts may have to be decorated digitally.

Please keep in mind that minimum order quantities vary per garment style and some styles may not allow for a one-off or smaller quantity to be decorated.

What happens after I place an order?

Once you submit an order online, you will receive a digital proof, along with your order details within 3 to 4 business hours.

Once we receive your approval, your order will be put into production and a hold will be placed on your credit card. This is when our team begins preparing your artwork for printing and ordering your garments.

Please note that we have an approval cut-off time of 12:00PM EST each day. Approvals received by 12:00PM EST will begin our 5-day order completion process the following business day.

Once the order is decorated and packaged, we will convert your payment hold to a charge on your credit card. If your payment method is declined, the turnaround time will not begin until a payment hold is received.

What is your cancellation policy?

Unfortunately, once an order is approved, it cannot be cancelled.

Upon approval, our team gets started right away on ordering stock and preparing your artwork for printing to ensure speedy delivery of your custom apparel order.

What’s your turnaround time?

Entripy is proud to offer a 5-business day turnaround, the fastest in the industry! Need your order in a hurry? We are happy to offer 24-48 hour Hot Rush service as well as a 4-business day Rush service. Rush services are an additional charge. While we try our best to accommodate all rush orders, there may be limitations depending on the items being ordered and our production schedule.

Have some time before your event?

Entripy offers a 10-business day Economy Service. If you’re looking for a way to save, choose Economy Service and we’ll take 5% off your order, for a maximum of $25 off!

Turnaround time of promotional items may vary.

*Please not that turnaround times begin after your order details and artwork are approved (daily cut-off time is 3:00pm EST). Shipping time is additional.

I’m in a hurry. Can I get my order faster?

Yes! Entripy offers 24-48 hour Hot Rush service as well as a 4-business day Rush service for those in a hurry.

Rush services are an additional charge. While we try our best to accommodate all rush orders, there may be limitations depending on the items being ordered and our production schedule.

For more details, visit our Service Levels page.

How much does shipping cost?

We ship via UPS Standard.

Can I pick up my order?

Yes, you certainly can pick up your order during our business hours.

What is your return policy?

Because everything we produce is customized, we do not allow for any returns.

If your order does not resemble (within a reasonable limit) the digital proofs we provide you, we will re-do your order at no charge, provided that the original garments are returned. We will provide a full refund on any stained, damaged or incomplete garments.